Question: Can I combine quick-ship products with regular products on the same order?

Answer: Sorry, but no. If you would like to order both a quick-ship item and a regular delivery item, we’ll have to place two separate orders.

Question: I ordered 12 chairs which the catalog says ships via UPS. However, your salesperson said they are coming via truck.  Why is that?

Answer: When an order reaches a certain weight, it is more economical to ship it via truck than parcel service.  The manufacturer makes this calculation and will send it via the most economical route.

Question: I saw chairs in the quick ship section of your catalog, yet when I ordered them, the lead time is longer than 4 days.  Why?

Answer:  Most of the items found in the quick ship section are unassembled or RTA.  Buying the assembled version adds a few days to the shipping time.

Question:  When I opened my order I found that it is damaged.  What happened, and what should I do?   

Answer: Unfortunately, sometimes items do get damaged in transit.  If this is the case, you only have to do three things: 1) save all of the packing materials, 2) call the local office of the carrier to report the damage, and 3) call CFD.  Since all freight is pre-paid by the customer, we will replace the damaged part and initate a freight claim for the manufacturer.